When you're in a transactional environment, it is expected. For example, if you are a car salesman and someone comes to you with a problem like "what car should I buy?", and your response is, "you should buy X because Y", that is helpful.
Most communications are not contained within a transactional context. If your mother asks "what car should I buy?", responding with "you should buy X because Y" might be 'correct' but what if she was actually reaching out, and that she doesn't actually need a car but it just 'feels' like it'd help?
In such a case you'd be rejecting her attempt at creating belongingness and a chance for empathy ("why do you need a new car mum? what happened?") and instead hit her with a status ("I know more about this than you") and confrontation ("I have resolved what I thought the situation was so now this conversation is over").
This is at least my interpretation of the terminology. If your question wasn't searching for a solution but instead you were reaching out to feel like your perspective belongs, then I apologise if I come across as confrontational, and I do not mean to imply I know more or less than you about the topic.
This sounds a bit like "suggesting a solution too soon means you cut off a fuller discussion about someone's problems, and their surrounding context." Do you think that's an adequate summary?
Still nothing to do with the label “status and confrontation”, which is what I was asking about.
I’m fully aware that sometimes people want empathy and not a solution. But sometimes people do want a solution and it has nothing to do with “status and confrontation”.
Most communications are not contained within a transactional context. If your mother asks "what car should I buy?", responding with "you should buy X because Y" might be 'correct' but what if she was actually reaching out, and that she doesn't actually need a car but it just 'feels' like it'd help?
In such a case you'd be rejecting her attempt at creating belongingness and a chance for empathy ("why do you need a new car mum? what happened?") and instead hit her with a status ("I know more about this than you") and confrontation ("I have resolved what I thought the situation was so now this conversation is over").
This is at least my interpretation of the terminology. If your question wasn't searching for a solution but instead you were reaching out to feel like your perspective belongs, then I apologise if I come across as confrontational, and I do not mean to imply I know more or less than you about the topic.