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It's gotten worse. Screens keep getting bigger, but more and more functionality keeps getting hidden behind undiscoverable swipes and taps. I've been an iPhone user since the 3G, I used to program computers for a living, and I don't have a reliable mental model of what the available gestures even are these days. I'm reduced to randomly tapping and pressing and swiping like some sort of idiot.


I'm generally dismayed at the state of UX in general, and mobile UX in particular, these days.

It feels like we have regressed a lot from where we were in the "golden age of the desktop". I mean, we actually had standards for things - remember CUA? And UX was designed in a way that made it so that once you learn a few basic tricks (like double click and drag and drop), they would work everywhere, and they would do so consistently. Consistency, in general, was key to the UX of that era. Some things might not have been as easy to access as they are today, but all things could be found where you expected them. Even the menu hierarchy was largely standardized.

Now, even if you stick to one particular platform, it often changes the concepts radically within 4-5 years; and many of those aren't even consistently applied. Worse yet, instead of fixing the mess, the UX designers just keep piling more and more stuff, like Apple's "3D touch".


20 year UX veteran here. It's absolutely unheard of for UX to be the final arbiter on marketing &/or development driven features.

To take your 3D touch example. I'll bet it went a little something like this; development said 'we can now detect pressure', leads (inc UX) brainstormed on ways to utilise the functionality. Then it's soley on UX to make it usable.

I've never been involved in a situation where I get to demand capabilities that hitherto did not exist. Nor have I ever held the power to stop-ship. We have varying degrees of touch on functionality as it evolves for sure but not the power you assume we have.

We don't live in a reality where any company, Apple specifically, says 'hey customers, we realised we actually got things right on the last release, please give us more money 'cos shareholders'


Product design is inherently a push system. If it was needs-based pull, the world would be slightly different.

If everything was evaluated by cybersecurity and UX experts first, we wouldn’t have half the problems, but people aren’t interested in those sorts of issues, it is more of a matter of getting there “firstest with the mostest”.


> If everything was evaluated by cybersecurity and UX experts first, we wouldn’t have half the problems

That's an extremely brash assumption. The reason privacy and security haven't been built into the core of everything we do is because the ease of use within highly secure systems is inversely proportional to it's UX. The more secure you want something to be, the harder it is to learn and use.


> but more and more functionality keeps getting hidden behind undiscoverable swipes and taps

I think the issue is that Apple keeps adding functionality to iOS, but seldom removes functionality. So all these "non-essential" features end up relegated to harder to discover actions.


I don't think that's the biggest part of the issue, though. I think it's that whatever functionality is there has to work across a broad range of devices. Someone mentioned consistency and that's what's key here that I think most people are missing. Using an iPad is, generally, the same experience as using an iPhone even though an iPad has a completely different set of utility than an iPhone.

That means that the fact that phone screens have gotten larger is irrelevant because whatever complications or features are added have to work broadly and consistently amongst devices of varying screen sizes. Web developers actually have it down best when it comes to responsive design but even responsive design makes for a different experience on mobile vs. desktop and I think Apple is trying to avoid that. An iPhone might be "hard to use" for someone that's not tech savvy but, once they learn how to use it, they now have an easier time across Apple's entire product line, not just that one device.


I feel the same. And when I learn how it works I get it but it doesn't rub right to me, I say to myself weird. I think it's apple without Steve Jobs super crazy attention to detail and the overall feel of it degraded over time.




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