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I'm one of the guys who started RentHop and was pleasantly surprised to get a mention in the OP article, hehe.

When we started RentHop over 6 years ago, we had the same idea. Open table style scheduling for showings, and that brokers were worthless middlemen that should have gone extinct at least a decade ago.

One of the best pieces advice we got during Y Combinator was Paul Graham telling us to go out to NYC and be brokers for a few weeks, if only to confirm a broker adds no value and figure out the easiest parts to automate away. After personally showing apartments nonstop for a month (and losing a lot of weight), we quickly discovered the great brokers are adding lots of value and we completely pivoted the model (the short answer is great rental brokers earn 10x a mediocre broker, so there must be SOME skill involved... in sales the dispersion is 100x or higher).

Of course, that was 7 years back and maybe enough has changed: landlords do more of their own marketing now, smart phones and on-demand apps are even more pervasive, brokerage firms are in more turmoil than before, agents are more tech savvy, etc. Urban Compass tried to pull it off 2 years ago, but they decided to go for the bigger sales market.

I wish Oliver luck, they are technically competitors, but I've always wanted to see online scheduling work for real estate and to date no one has cracked it sufficiently well.



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