This was not a crucial tactical error, it was a deliberate gamble.
Disruptive communication is hard, and they lost this gamble. That does not make it an error :)
(Snapchat, Whatsapp, etc, all are things int he "must fully jump onboard or ignore it", and they've done fine, because they are incremental improvements that are less disruptive).
Disruptive communication is hard, and they lost this gamble. That does not make it an error :)
(Snapchat, Whatsapp, etc, all are things int he "must fully jump onboard or ignore it", and they've done fine, because they are incremental improvements that are less disruptive).