Anyone considering using Coinbase for their bitcoin transactions should be sure to read some of the stories on /r/coinbase before giving them your money. My personal experience is detailed here [1]. I am of the opinion that their customer support infrastructure is not yet prepared to handle their large (and rapidly growing) user base.

[1]:http://www.reddit.com/r/CoinBase/comments/1tjqol/coinbase_ca...

I look at the headline, but all I think about are those folks who lost coins/money with them recently. The lack of feedback on this from Coinbase is even more alarming. It's like nothing has ever happened. I wonder if they were advised to be quiet and let the story dwindle. 650K users, $25 millions in funding - who needs to spoil all that.

Everything is fine for me, but one issue which will hopefully be solved. You guys really need to improve your customer support.

-- nahtnam (You know who I am).