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A great deal of this is similar to the findings on management and creativity and/or stress and creativity.

Stress kills creativity because it creates a chemical reaction that forces your mind to focus intently and over-rely on previous experience. This might help if you need to run away from a bear, but might hinder if you're trying to solve a tricky problem that requires exploring and potentially letting go of assumptions.

Similarly it's very tricky to "manage" creativity or any task where you can't specify and measure either the process or the outcome (preferably both). You may sadly realise this covers most white collar work but it only really gets talked about in relation to obviously 'creative' things like advertising and R&D.

The basic of management there is "don't", though there are some things that help such as "clan controls" where you hire people with a particular value set (e.g. scientists or open source programmers) and encourage them to be evaluated, outside of work, by their peers.

It might be worth pondering a comparison between an leading advertising agency work areas and Google's famous playgrounds.

This guy proposes that the bits of the company that can be managed traditionally (sales, clerical workers) thrive on (or are even addicted to) continual stress and this causes a hidden rift between them and the programmers (etc.) who absolutely require at least some time in the stressless mindset in order to do their job.



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