Thanks for the example -- you are one of the first people to quote a source, so I appreciate it. This makes constructive discussion much easier. You quoted this:

    > To manage growing demand for Claude we're adjusting our
    > 5 hour session limits for free/Pro/Max subs during peak
    > hours. Your weekly limits remain unchanged.
    >
    > During weekdays between 5am–11am PT / 1pm–7pm GMT, you'll
    > move through your 5-hour session limits faster than before.

And yeah, no disagreement from me: many users are not going to like this. Narrowly speaking, I don't want any chance that reduces what I get for what I pay for. I also care about overall reliability, so if some users on the right tail of the usage distribution find themselves losing out, my take is "Yeah, they are disappointed, but this is rational decision for any company with this kind of subscription model."

Broken expectations are highly dependent on perception. People get used to having some particular level. When that changes and they notice, and being humans a strong default is to reach for something to blame. Then we rationalize. That last two parts are unhelpful, and I push back on them frequently.