I understand your perspective, but I disagree that it's the right thing to do. Keeping Excel consistent over the last 15 years may be great for you you but it's terrible for, effectively, everyone else. Anyone learning MS Office for the first time will have to deal with outmoded interface paradigms, confusing icons, legacy feature cruft.
You should always be designing for your next customers, not your existing customers. Keeping legacy clients happy may make sense over the short term, but over the long term they'll slowly drag you down into irrelevancy.
No. The software you sold them should continue to work into the future. I'm saying you shouldn't be afraid to make improvements and leave people behind if they refuse to keep up.
You should always be designing for your next customers, not your existing customers. Keeping legacy clients happy may make sense over the short term, but over the long term they'll slowly drag you down into irrelevancy.