It's like the Google¹ advert “if your phone can answer your friends text, shouldn't it, instead of them waiting or you”. No, it 'king shouldn't. And if I find they are using automation to talk to me, I'll talk to someone else. Or I'll bot up myself and have my people talk to their people…
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[1] I think it was one of theirs, could have been one of the Android phone makers that has gone all-in on nagging me to give their bot something to do with itself.
If you can’t be bothered to write something to me personally, why should I deal with you? :)