I don't think you need scare quotes, this is discrimination. Discrimination isn't always bad. IANAL but it seems like these are cases where we just kinda ignore some laws, and society usually goes okay despite and in spite of it. Just my uneducated impression.
Could you link to some cases where this kind of thing has been tested? I have an amateur interest in law and this issue is puzzling to me. It's not at all clear to me why it's okay to discriminate against Uber drivers based on the genitals they are born with, but not e.g. their skin color or religion.
Interesting, the Wikipedia article has this to say
Mere customer satisfaction, or lack thereof, is not enough to justify a BFOQ defense, as noted in the cases Diaz v. Pan Am. World Airways, Inc. and Wilson v. Southwest Airlines Co. Therefore, customer preference for females does not make femininity a BFOQ for the occupation of flight attendant. However, there may be cases in which customer preference is a BFOQ – for example, femininity is reasonably necessary for Playboy Bunnies. Several breastaurants like Hooters have also used such requirements of femininity and female sex appeal under a BFOQ defense. Customer preference can "'be taken into account only when it is based on the company's inability to perform the primary function or service it offers,' that is, where sex or sex appeal is itself the dominant service provided."
So basically the question to ask it "Is it a bona fide occupational qualification that the driver be female?" Seems like a high standard to reach. Arguments based on "feels" as in "I don't feel safe around this kind of person/employee" seem like the very kind of discrimination that the law has tried hard to eliminate. It's pre-judging someone based on sex, and deciding that they aren't safe even though they haven't done anything. I understand that women are often harassed, but the law already has a process for dealing with harassment.
I predict this kind of thing (apps that allow customers to discriminate on the basis of protected class) will spread and eventually be challenged in court. Curious how this will all play out and become settled law.
> I understand that women are often harassed, but the law already has a process for dealing with harassment.
And that would be a good argument if we could see that the process really is used and trusted. Do we? What I see is the opposite; the ubers and bolts of this world only care as much they have to. So what is probably happening is that uber calculates this will be cheaper than dealing with the consequences of women losing trust and stopping using their services. If this is banned by the courts, they will move on to the next cheapest solution and so on.
What would interest me is, what would be a proper solution to this issue? Apart from Waymo, probably a surveillance/recording of all the interactions between the customer and the driver?
Could you link to some cases where this kind of thing has been tested? I have an amateur interest in law and this issue is puzzling to me. It's not at all clear to me why it's okay to discriminate against Uber drivers based on the genitals they are born with, but not e.g. their skin color or religion.