I manage M365 too (well part of it because we're a big company). And yes Microsoft really screwed us over when they suddenly offered "free promotional access" of SharePoint Copilot to our users.
We hadn't certified this and weren't planning to offer it any time soon but they just switched it on and included a setting to turn off off again. But by the time we did users had already used it and were complaining.
Working with Microsoft is tedious. They're always trying to sell stuff and undermine you. I consider them more of an adversary than a trusted vendor/partner.
We hadn't certified this and weren't planning to offer it any time soon but they just switched it on and included a setting to turn off off again. But by the time we did users had already used it and were complaining.
Working with Microsoft is tedious. They're always trying to sell stuff and undermine you. I consider them more of an adversary than a trusted vendor/partner.