I did not find that quote in the linked-to interview.
The closest is at https://youtu.be/bM9bYOBuKF4?t=148 "That's the statement of the hypothesis, but it's a model, it's not completely true, no models are completely true. They're approximations to the world. The question is, for what purposes are they a good approximation. As far as I'm concerned, they're a good approximation for almost every purpose."
If you don’t/won’t understand the difference between the real world and a model of the real world, there is nothing more to say.