Target customer group doesn't know how to use a computer, for the most part.
VGA is not that bad for phone pictures. If you scale down a photo from decent camera to VGA, it can look fine. The problem is that for VGA cameras, the resolution is the smallest issue - colors, sharpness, dybamic range are likely tragic.
Send it to someone? It probably supports MMS. Or transfer it to your computer over USB-C/bluetooth.