I see only one single sentence - "others had very basic questions, answers to which were given in the description of each script" - that might be referring to situations where people were seeking either clarification (including cases where the answer was in the documentation, but not obviously so) or advice on how to use the tool more effectively, (I exclude bald requests for 'hot tips' or source code from those categories.)

For all I know, the author might have both received and responded substantively (with more than RTFM) to many such requests, but has not mentioned them here because they were not part of the problem.