Don’t host anything important on Hetzner, as they’re cheap they get a lot of questionable users, and their systems are tuned to null route anything that looks remotely suspicious or high-volume to their hair-trigger network monitoring and DDoS protection.
And then you’re at the mercy of whatever support agent decides to look at your ticket and that can take days.
I disagree, at my company (elest.io) we have several thousands VMs with Hetzner and reliability is very comparable to AWS from our internal stats.
In case of DDOS attack we get notified and can discuss with their team.
Also support is competent and quick. We usually get an answer in few hours most of the time.
I’m glad you’ve had a positive experience, maybe it’s the usage level that grants you that treatment. As a one-time new client I had the worst possible experience with them: null routed my game server on launch day, very slow to respond support team, and effectively held my server hostage for 3 days. I guess I needed to inform them I was intending to use the server I paid for?
there is no way Hetzner is worse than fly for uptime. Fly has deleted my db, taken servers offline for hours, and expired tls certs for hours without telling me.
Absolutely not defending fly.io. OP is migrating off fly and in my personal experience, Hetzner is not a good option. Maybe OVH, AWS, GCP, Azure, Render, Digital Ocean, or linode.
How is it you can have a good experience, and yet my negative experience somehow doesn't qualify and you're insinuating the issue is with me, and not Hetzner?
This happens with every provider. One thing you're seeing is just that people with 5- and 1- star reviews have a lot of motivation to post reviews. People tend not to be motivated by "meh it's fine" feels.
And then you’re at the mercy of whatever support agent decides to look at your ticket and that can take days.
Use literally anyone but Hetzner is my advice.