seems to be becoming the norm...
uber eats decided to just not show up. can't contact driver. can't contact uber.
why offer support if you have a billion users? sounds like massive overhead. so lose a few users, it's cheaper.
Or look at it from a different angle: at what scale (ie. 1bn. users) does it become possible to stop to offer support? Simply don’t care about those users with issues or questions.
