Exactly this. It's not uncommon to ask a coworker how to do something, get a response, and then send them a follow-up CL adding that information to a playbook or doc somewhere so others can reference it.
Heck, sometimes I responded to questions with a CL adding that info to docs.
The internal search engine helps drive a lot of this, too - if you want to know how to do something, docs (via search) are like the #1 choice. So, everyone's pretty incentivized to make it a good resource.
Heck, sometimes I responded to questions with a CL adding that info to docs.
The internal search engine helps drive a lot of this, too - if you want to know how to do something, docs (via search) are like the #1 choice. So, everyone's pretty incentivized to make it a good resource.