> That said, maybe they’ve fixed this since it happened to you: as of 2023, Chase’s Sapphire credit card department seems to be able to verify my transactions as legitimate or fraudulent and complete my live identification to a customer service representative without replicating your experience. They allow me to validate transactions by replying to email or SMS notifications which mention the specific transaction, and they can involve their mobile app in attempts to live verify my identity.
So, that was all possible back then too, this was specifically for an attempted ACH transaction between my chase account and my discover account, it was a large amount of money and chase didn't think I was the one who initiated the tx even though I'd already verified the other account in chase. they were concerned my actual account was hacked... in that case, as others have said calling a phone number and then sending a text to that same number doesn't add any additional verification for them, if I can answer the phone call I can see the text. Obv, if they suspect my account was hacked there really isn't a way to verify using any of the existing account info.
So, that was all possible back then too, this was specifically for an attempted ACH transaction between my chase account and my discover account, it was a large amount of money and chase didn't think I was the one who initiated the tx even though I'd already verified the other account in chase. they were concerned my actual account was hacked... in that case, as others have said calling a phone number and then sending a text to that same number doesn't add any additional verification for them, if I can answer the phone call I can see the text. Obv, if they suspect my account was hacked there really isn't a way to verify using any of the existing account info.