Apple was already punished for this behavior in Italy[1], but of course they still don't care about it elsewhere. I had to deal with it again in the UK and they had to "research" the subject before getting back to me on the phone. I had to send them a link to their own apple.com site.

    [1]: https://www.theverge.com/2011/12/27/2663489/apple-fined-1-2m-in-italy-for-misleading-warranty-claims