As a small follow-up to this that exemplifies the continuing good interactions:
I posted the email exchange I had below another comment. In that exchange you'll notice that the dev said they'd added the games under my inventory to gift to my son at a later date (when he was older). That came about 2 years later when he was 12. The problem was, when I tried to use the gifts from my inventory they both failed for unspecified reasons. I reached out to the initial dev again, hoping he was still there. He was and he helped resolve the issue right away.
I know some people have had bad customer service with Steam or have other complaints, some valid and others not so much. In the end, I'm a pretty satisfied Steam customer and will generally speak well of them when the situation arises (like today).
I posted the email exchange I had below another comment. In that exchange you'll notice that the dev said they'd added the games under my inventory to gift to my son at a later date (when he was older). That came about 2 years later when he was 12. The problem was, when I tried to use the gifts from my inventory they both failed for unspecified reasons. I reached out to the initial dev again, hoping he was still there. He was and he helped resolve the issue right away.
I know some people have had bad customer service with Steam or have other complaints, some valid and others not so much. In the end, I'm a pretty satisfied Steam customer and will generally speak well of them when the situation arises (like today).