SiriusXM needs to be reported mercilessly. Their cancellation process requires chatting with someone who tries to offer you better deals to stay, which of course only last for a few months, then the original price kicks back in. It takes 15 minutes to go through the process. The sad thing is that I'd love to activate their service for a month here or month there, but their cancellation process is too painful to do so, so they just lose out on my business, and piss me off at the same time. A real lose-lose scenario!
I canceled my SiriusXM sub a couple months after the merger. I was an XM subscriber that was "merged in" and when the merger finished, one of the big reasons why I was an XM subscriber (no talking DJ's on the channels I listened to) vanished and suddenly all the old channels I listened to had talking DJ's everywhere.
I had to wait a couple months to cancel because of a weird clause requiring some amount of "sub time" before one could get a pro-rata refund in the agreement.
Cancellation had to be by phone, and the SiriusXM person went so far as to offer a full year of free service to keep me on board. She was quite shocked when I told her, no, not even a free year will keep me as a subscriber. I also asked her to be sure to tell her managers that the reason why they lost a sub was adding talking DJ's to channels that previously had none.
I switched to a commercial free, DJ free mp3 player for my commute, and eventually the "mp3 player" was replaced by my cell phone.
