Yes, but we're not talking about a work visa, e.g. my case is about a process that would normally be automatic by the press of a button. They even have a web form, it just doesn't work. As someone else noted, the problem is that this agency has become virtually nonexistent and unreachable due to re-structuring and Covid, yet nevertheless keeps being required by law for essential services. I've been tempted to start a EU solicitation process, but then again, being confrontational with an immigration police who have already unlawfully killed an immigrant in the past does not seem to be a good course of action.

SEF has spent a significant amount of time, energy, and money dealing with the Withdrawal Agreement situation for post-Brexit British immigrants. An entire program was set up to convert EU-standard residency paperwork into a customised biometric residency card for around 46,000 people.

That process will be over soon, and SEF may find it has time to spend on other issues.

That may be true and I'm sure individual SEF employees are not to blame, but that still doesn't explain why they've made a web page with a button "Schedule Appointment" and when you press the button it says in red letters "Making an appointment online at this time is not possible" or why they have someone who seems to read emails you sent to them and chooses different replies each time, only to tell you in different ways you need to call them by phone, or why their phone system accepts calls, opens the line (as a technician by the telecom confirmed), but no machine or person actually replies.