Unfortunately, I think most governments around the world, despite efforts to make government websites easy to use for everyone, still fall short for a good chunk of the population.
I suspect there might be a better approach... Eg. A 15 minute phone call or meeting once a year with a 'government expert', whos role is to ask about your life, and then enroll you in any government programs which you would benefit from.
For those who would benefit from government assistance and aren't making use of it, meetings could be longer or done with a subject area expert.
For example, in the UK, under 50% of people eligible for free monetary benefits from the government claim them.
Some government agencies already do something like this. (There has been some resistance to implementing it for "money-saving" reasons, but IIRC it was 5hen pointed out that it was hypocritical for agencies that had supposedly the job to help to only have an anti-fraud department but not its "reverse".)
I suspect there might be a better approach... Eg. A 15 minute phone call or meeting once a year with a 'government expert', whos role is to ask about your life, and then enroll you in any government programs which you would benefit from.
For those who would benefit from government assistance and aren't making use of it, meetings could be longer or done with a subject area expert.
For example, in the UK, under 50% of people eligible for free monetary benefits from the government claim them.