I think the issue is where you feel you are buying a product at a premium. If something is cheap you accept problems more readily, or blame yourself for your decision[1]. Apple certainly place themselves at the premium end.
[1] This is based on research conducted in my own head.
And if someone manages to refute, using logic and statistics, the idea that Apple "just works", then they'll by definition have succeeded in refuting the idea that Apple is providing a premium product for their premium price. But I don't see it.
[1] This is based on research conducted in my own head.