To be quite honest, the problem is historical. We have over a decade of project plans, support tickets, change control logs, etc in our Jira instance. There's simply no painless way to export that into another product that will have approximately the same functionality and features. There's a few that come close, but all fall short of a drop-in replacement.
The only options now are the $$$$$ "datacenter" license, migrating to the dangerously unstable cloud, or not doing anything and running unsupported EOL software.
I totally understandthat. But at the same time, a multi-week outage is really a sign of an org that simply does not have their shit together at all.
But the lack of transparency is the worst. Another post speculated that Atlassian has lost data, doesn't even have backups, and is re-creating it by munging their emails and diffing them to re-create history. I can't really imagine that's tue - but what if it is, and Atlassian is concealing things?
> the $$$$$ "datacenter" license, migrating to the dangerously unstable cloud, or not doing anything and running unsupported EOL software
Data Center is pricier than Server, but isn't it still cheaper than Cloud? And you control your own back-ups as with Server, so Atlassian cannot lose your data.
The only options now are the $$$$$ "datacenter" license, migrating to the dangerously unstable cloud, or not doing anything and running unsupported EOL software.