Batshit. Sounds like a withdrawal moment. Anyone who studies institutions, management, and factories knows that the overarching culture that flows from the top-down is what sets the expectations and communication norms. This is typical old school American hierarchically organized culture that made it certain that the employees on the floor knew the solution and that the managers had no idea. The problem starts and ends with Musk and his shitty company culture/communication. It is his job to create a culture where ops communicates with management and vise versa. Toyota has answer to this problem.