Honestly, I don't think they've cared about users for a long-long time. And I think their lack of user support will be their downfall. It may take a while but someone will figure out a way to get tractions on their markets and when they do, Google and Facebook are screwed.

Amazon, on the other hand have amazing customer support so much so that even if you think the company is terrible on a moral level you probably still suggest it to friends.