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Beyond the impact of crushing knowledge transfer, it’s going to kill a lot of people.

In companies with world-wide products/solutions/support, older employees tend to have a broad base of knowledge and learning from being exposed to all customer experiences and issues. Now, everything is in a protected silo and new employees will only learn through a soda-straw looking glass. Older employees are learning to say “not my problem” when getting cleared to look at something overseas because there are 3 layers of data protection officers and it cant be proven there’s not 1 bit of PPD in that 10GB dump.

Some day soon, an industrial or other large-scale accident will kill people and someone in the back office will say “That team didn’t know about X? Doh!”



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