Years ago I tried buying some ski skins for a buddy as a gift. Somehow the box arrived without all the parts (and there isn't much to ski skins, so this was dumbfounding). Took multiple phone calls and emails with support, where they seemed at a loss of what to do (I dunno - replace the item / do a return, duh?). Think I finally got my money back and bought them at REI. Love their little goat icon, but otherwise soured me from buying from them.