A... "rep"... is a company... "rep"resentative. I don't imagine the GP is saying he's going to call the rep nasty names, but it's good to let them know why he's taking his business elsewhere.
Of course not man, from my experience the rank and file at BC are fantastic people. They of course have nothing to do with this. But when I and others tell our gearheads "the faucet is getting turned off" it will (hopefully) develop momentum internally against what's happening.
Or not. There are lots of other players in this space.
Yup, I buy my snowsports gear pretty much exclusively from evo. I love going to the B&M store here in Denver, even though it gets disgustingly crowded sometimes I have never had a bad experience there. Plus their prices are competitive, or at least competitive enough that I don't bother shopping around at this point because I like the service so much.