Your "established operations" are more expensive and GCP is newer than DO. Plus, getting the attention of someone to restore your account is probably easier in DO than in a faceless giant company like Amazon, Microsoft or Google.
My AWS support tickets usually get answered in two minutes or less and I have a dedicated rep who I can call whenever I want and we have regular check-ins anyway.
You get what you pay for. We're even upgrading from this support plan to an Enterprise account.
Startups can usually get enough in AWS credits that they probably could have their entire first year of service _for free_.
Yes, this is a bad look for DO. But the way they're able to beat AWS on price includes things like "worse support." And if AWS goes out of business, you'll know in advance. DO isn't the same story. You should be planning for redundancy if DO is truly business critical for you.
AWS support is a lot more responsive even if you are not a big source of revenue. One time when I had an issue, I directly reached out to our startup program point of contact and they made sure everything was resolved by constantly following up with the interval team responsible and keeping me in the loop
