Reminds me of when I used to draw on CRT monitors because it was quicker to illustrate UX changes than to use the mouse / change code.
I know a lot of restaurants around here that use a sheet of glass placed over a printout of the seating chart to record reservations and which tables are clear / ready to be seated at.
This article buries the lead, the most important takeaway is at the end of the list at #6:
> to really find out what’s important to the users, and how a system is actually used, you need to observe real users, in the field.
Came here to say exactly that. The only relevant and important take away from this article is to perform proper user research. All the other insights will follow that.
I know a lot of restaurants around here that use a sheet of glass placed over a printout of the seating chart to record reservations and which tables are clear / ready to be seated at.
This article buries the lead, the most important takeaway is at the end of the list at #6:
> to really find out what’s important to the users, and how a system is actually used, you need to observe real users, in the field.