So was I. But technically "No Support Staff" means no one, on staff, doing any s... | Hacker News

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		parallax7d on July 30, 2010 \| parent \| context \| favorite \| on: How to Support 5,000 Customers with No Support Sta... So was I. But technically "No Support Staff" means no one, on staff, doing any support. Thus the customers would have to use a stack exchange or some other type of self-sufficient system.

j5eb6ach on July 30, 2010 [–]

Because of its searchable Knowledge Base for customer self-help, we also chose to use Tender (the SaaS platform used by New Relic).

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