I have 7 years of experience in DevOps / Platform / Site Reliability Engineering. I'm a maintainer of Kops (a Kubernetes cluster management tool) and have years of experience building and maintaining self-serve CI-based solutions for Kubernetes clusters and cloud resource management with Terraform. I've worked to significantly improve reliability of high volume services (>15k req/sec) and their underlying infrastructure. I've helped reduce outage frequency and impact while also reducing lead time on infrastructure needs through automation and the aforementioned self-serve solutions. I can facilitate engineering team growth by helping establish infrastructure patterns for success.
I’m really glad you’ve reached this decision, but I’m still not happy with being asked “why are these automation tasks costing us $XXX” per year during our last recent license license update.
Until this epic is completed you are charging people full-seat price for automation users which, because of the poorly-scoped token permissions, require multiple “user” accounts to implement securely.
An automation utility in no way delivers the same value as a full time developer and it really shook me to know that this is how you have historically valued bots. It runs counter to everything that you publicise.
https://youtu.be/0o5C12kzEDI?t=57