Heya! 1Password employee here. We have never locked anyone out of their 1Password Account for missing a payment, and we never will.
Whenever your subscription lapses your 1Password account will instead go into a "frozen" state. While your account is frozen, you can still view, use, and even export all your items, copy your passwords, and even copy items to vaults outside your account.
The only things you won't be able to do while an account is frozen is add new items to vaults, edit existing items, invite people to your family or team, or autofill items in your browser.
It's common to see items temporarily go into that offline items list (sometimes only for a second) prior to it being synced to your 1Password Account, but as soon as that sync is complete, it should disappear from that list.
Are you only noticing older items in that offline items list, or are newly created items also showing up there? Likewise, if you search for the items you're seeing in that offline list in your 1Password Account, do you happen to see an entry that matches and contains the same information?
Thanks. The items that appeared here were created in 2022 (when I set up these work accounts in my "Work" vault).
When I have 'Offline Items' selected, pressing the Cloud button with slash results in brief animation, like its syncing, and then the original error shows. The items stay as-is, there is no change.
Good news is, I have gone through them manually and don't think I have lost any data (they seem identical, but duplicated, in the Work vault).
We use Stripe as our payment processor, and ultimately that's what handles the credit card validation side of things. If you're seeing yourself routinely declined with the same card, there's likely something going on with that particular payment card that's outside of our control.
If you're already in touch with us via email, feel free to send us another follow-up message and be sure to mention me by name -- I'd be more than happy to take a second look at things with you.
Yes I know you guys are using Stripe that's why its so odd that it doesn't work. I pay perfectly fine with Stripe on other platforms thats the odd part.
I understand that multiple layers can screw over the payment flow, but I'm a technical user and for someone who's non technical they will just leave the product all together because they are unable to pay the subscription like it should.
I love the product and I want to pay, it's just a very frustrating experience if it doesn't work.
The bank is telling me its not on their end.
1Password is telling me its not on their end.
Stripe is not gonna release any info to me related to my payment on 1password and I need to go through 1password support to get to that information.
The card I'm using is a company card and I only have 1 Visa Business Card which is a typical situation for businesses in Belgium.
I'm not gonna get another card for the sake of having a subscription on 1password. I'm more then happy to purchase the gift cards through shopify if that solves my issue thought.
For what it's worth, I'm not aware of there being multitudes of people running into the same thing you're seeing -- it's part of why this particular case is so odd to me.
I do see that you're in touch with Erik regarding gift cards, though, and that's definitely an alternative that should get you back into a workable state!
Whenever your subscription lapses your 1Password account will instead go into a "frozen" state. While your account is frozen, you can still view, use, and even export all your items, copy your passwords, and even copy items to vaults outside your account.
The only things you won't be able to do while an account is frozen is add new items to vaults, edit existing items, invite people to your family or team, or autofill items in your browser.